Frequently Asked Questions
Everything you need to know about your beauty haul.
How can I track my Lookfantastic order?
Once your order has shipped, you will receive a confirmation email containing a tracking link. You can also monitor your delivery status by logging into your account and visiting the 'Order History' section.
What is your return policy for beauty products?
We offer a 14-day return window for most products, provided they are unopened, unused, and in their original packaging with all seals intact due to hygiene reasons.
Do you offer international shipping?
Yes, we ship to over 200 countries worldwide. Delivery times and shipping costs vary depending on the destination and the shipping method selected at checkout.
Are your products 100% authentic?
Absolutely. We are an authorized retailer for all the brands we carry, sourcing products directly from the manufacturers to ensure you receive genuine, high-quality beauty items.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.
How do I apply a discount code to my order?
You can enter your promotional code in the 'Got a discount code? Enter it here' box at the basket stage before proceeding to checkout. The discount will be applied to eligible items in your cart.